theOMshop currently offers shipping throughout Australia. To arrange an international order please contact info@theOMshop.com.au
Where does theOMshop ship from?
Our warehouse is based in Sydney, so shipping rates vary depending on where your order needs to be delivered to. Given the far proximity, shipping rates and times are slightly higher for deliveries to Western Australia and Northern Territory.
What are the delivery costs for Yoga Mats?
Due to the weight and large size of yoga mats, it is difficult to source inexpensive shipping rates. The shipping rates we charge our customers are actually underquoted, therefore we are not passing on the total cost it takes to ship a yoga mat/prop to our customers. We incur a large percentage of the shipping costs, as we try to make it fair for our customers.
Please contact us for delivery and ETA quotes firstname.lastname@example.org
For international orders, please be aware you may have to bear any additional import taxes or duties depending on your country's Customs Laws. theOMshop is not responsible for such charges.
The 'Free Shipping for orders over $150*' offer is only available to Australian customers with delivery addresses in Australia, excluding Northern Territory.
When will my order arrive?
For orders placed with Standard Delivery option, orders will be dispatched from our warehouse in Sydney the very next day.
We will strive to dispatch orders the same day if order are placed before 12pm (AEST) with Express Delivery option.
Yes, all Australian orders are trackable. Once you have confirmed your order, you will receive an email with the link to the tracking service. Alternatively, please do not hesitate to contact us on info@theOMshop.com.au if you'd like to find out the status of your delivery.
Will I need to be home to receive my order?
If you chose to pay for Express Shipping, a signature will most likely be required on delivery. We recommend that to guarantee delivery, your order should be sent to an address where there will be someone to receive it between 9am - 5pm during business days. It is often a good idea to have your order delivered to your work address if you can not guarantee to be home to receive your delivery.
Alternatively, please provide us with delivery instructions upon checkout e.g. "Authority to Leave" at front door, inside garage, behind side gate etc.
What if my order is damaged or lost in transit?
We cannot accept responsibility for orders damaged or lost in transit. Please contact the shipping carrier with any direct queries. If you require any further assistance, please contact us at info@theOMshop.com.au
What if I'm unsure about my purchase?
We are more than happy to provide assistance with helping you select the most suitable yoga mat or accessory for you. Please don't hesitate to contact us on info@theOMshop.com.au if you have any questions or require assistance. After all, Yoga is our thing! Our speciality is offering a selection of the best eco-friendly Yoga Mats and Accessories currently on the market!
How do I “break in” my new Yoga Mat?
Much like a new pair of shoes, there is a break-in period for most yoga mats. The more the mat is used, the grippier it becomes! So please don't be concerned if you find you're slipping a little during your first few practices on your new yoga mat. Obviously if you practice hot or dynamic flow yoga, you might slip in the beginning more so than those who practice yin or restorative yoga.
The break-in period varies from mat to mat depending on what it's made from. Typically, it takes about two months of regular practice for the friction of feet and hands to naturally break-in and wear the top surface of your new yoga mat.
To speed up the break-in period, you can try dusting a little salt on your new yoga mat and leave to sit for 24 hours, then remove with a damp cloth. Leaving your new yoga mat out in direct sunlight can also help, as well as cleaning it regularly with the all-natural DETOX Mat Spray.
If you're concerned about slippage, we recommend pairing your Yoga Mat with a Mat Overlay-Towel. Whether your mat is new or old, an Mat Overlay-Towel is a great way to add an absorbant and hygienic layer, especially during sweaty practices!
Social Media $10 Gift Voucher Promo:
To be eligible for our social media '$10 Gift Voucher' promo, please make sure you've only tagged us @theOMshop.com.au . If your social media account is on private, please notify us of your post by direct email. Your $10 Gift Voucher will be emailed once verified. Our '$10 Gift Voucher' promo is only valid for purchases over $30. We can not offer the '$10 Gift Voucher' promo to posts that have other brands tagged.
Do you offer a return policy?