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Help Center

Frequently Asked Questions:


Where does theOMshop ship to?

Where does theOMshop ship from?

When will my order be dispatched?

When can I expect my order to be delivered?

Can I track the delivery of my order?

How much is shipping?

'Free shipping for orders over $200*' promotional offer.

Can I have my order delivered to a PO Box / Parcel Locker?

Will I need to be home to receive my order?

What if my order is damaged or lost in transit?


What if I'm unsure about my purchase?

Our Returns Policy:

How do I request a return?

Is my order eligible to return?

What happens if my purchased item is faulty?

What is the 'Free Returns' offer?


What payment methods does theOMshop accept?

Does theOMshop offer AfterPay?

Gift Cards

How do I use my Gift Card?

Can the value of my Gift Card be used to pay for shipping costs?

Do I have to use the whole amount of my Gift Card in a single transaction?

How long is my Gift Card valid for?

Can I have my Gift Card sent by email?

Sending Orders as Gifts

Is your order a gift for someone special?

Are printed receipts sent with orders?


Do you have an allergy to latex or rubber?

Yoga Mats

How do I “break in” my new Yoga Mat?

Why does my yoga mat smell?

Promotional Offers

Am I eligible for the social media '$5 Cashback' offer?

Am I eligible for the 'Free Returns' offer?

Industry Accounts

Are you a Yoga Teacher or Studio Owner?

Are you interested in custom branded Yoga Mats and Accessories?


Can one of our customer service team members help you?

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